Olive House Official Subscription Policy
1. Introduction
By proceeding with a subscription, the customer agrees to be bound by the provisions contained herein.
2. Subscription Eligibility & Conditions
2.2. Subscriptions are strictly limited to one active subscription per Customer ID, where Customer ID is defined as a unique combination of email address and phone number.
2.3. Customers may select from the following plans:
• 3-month subscription (billed once every 3 months)
• 6-month subscription (billed once every 6 months)
Upon confirmation, the chosen plan cannot be altered mid-cycle. Customers who wish to switch packages must cancel the active subscription and wait for the freeze period (see Section 6) before initiating a new one.
3. Payment Terms
3.1 All payments are processed via secure debit or credit card transactions only.
3.2 Olive House does not offer Cash on Delivery (COD) or manual bank transfers for subscription packages.
3.3. By subscribing, the customer authorises Olive House to automatically deduct the subscription fee based on the selected plan’s billing cycle.
4. Delivery & Fulfilment
4.1 Orders under active subscriptions will be automatically processed and shipped based on the start date and billing frequency.
4.2. Customers must ensure the accuracy of shipping details provided during sign-up. Olive House shall not be held liable for delivery errors resulting from incorrect or outdated information.
4.3. Delivery delays due to public holidays, natural disasters, or courier disruptions are not grounds for refund.
5. Exclusive Nature of Subscription Pricing
5.1. All prices under the Olive House subscription model are exclusive and not available on any third-party platforms, including but not limited to Shopee, TikTok Shop, Lazada, and retail agents.
5.2. Olive House reserves the right to revise subscription pricing with prior notice.
6. Cancellation Policy & Freeze Period
6.1. Customers may cancel their subscription at any time via the subscription portal.
6.2. Upon cancellation, the customer’s subscription status will be changed to “Inactive”, and no further charges or shipments will be processed.
6.3. Freeze Period:
• After cancellation, the customer’s account will be frozen for a duration of two (2) months.
• During this period, the same Customer ID (email and phone number) cannot be used to re-subscribe to any plan.
6.4. As an added layer of verification, an Olive House representative will contact the customer by phone to confirm the cancellation. Cancellation will only be final upon this confirmation.
7. Refunds and Mid-Cycle Termination
7.1. Subscriptions are prepaid. No partial, pro-rated, or retrospective refunds shall be issued for cancellations made mid-cycle.
7.2. Customers may continue receiving products until the end of their paid term, unless they explicitly request shipment to be withheld.
8. Abuse & Misuse
8.1. Any attempt to manipulate or abuse the subscription system — such as repeated cancellations and re-subscriptions, multiple accounts under similar identity, or the use of bots — may result in a permanent ban from all Olive House promotional programs.
8.2. Olive House reserves the right to reject subscriptions suspected of fraud, abuse, or breach of this policy.
9. Data Protection & Privacy
9.1. All customer data collected under the subscription program is protected under the Personal Data Protection Act (PDPA) and Olive House’s internal data security policy.
9.2. By subscribing, customers consent to the use of their information for fulfilment, notification, and customer service purposes.
10. Amendments to this Policy
10.1. Olive House reserves the right to amend, update, or revise this Subscription Policy at any time without prior notice.
10.2. Customers will be notified of material changes via email or on the official subscription portal.
11. Acceptance of Policy
By proceeding with a subscription, the customer acknowledges that they have read, understood, and agreed to all terms stated in this policy.
For enquiries or assistance regarding this policy, please contact our Customer
Service team at +6019 5900 174